Healthcare Customer Service Representative

Manage a high volume of inbound customer calls with a patient and friendly demeanor.

Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries.

Accurately document all customer interactions and details in their Salesforce CRM system.

Efficiently problem-solve in real-time while conversing with customers and taking notes.

Escalate complex issues to the appropriate internal teams when necessary.

Assist new clients with the onboarding and setup process.

Answer frequently asked questions and guide customers to relevant resources.

Prior experience in an inbound customer service role (phone-based).

High proficiency in both spoken and written English.

Demonstrated ability to multitask effectively, including typing and navigating systems during calls.

A patient, empathetic, and confident communication style.

Experience in a healthcare, Medicare, or medical device setting is highly preferred.

Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.