Customer Support and Sales Assistant for a Residential Services in Australia (Ho

Daily Tasks: • Manage inbound customer enquiries by responding promptly to new leads via phone, email, and SMS while providing an excellent customer experience • Qualify prospective customers by gathering project information, understanding their requirements, and determining the appropriate next steps • Coordinate and schedule on-site quotations by managing consultant calendars and booking appointments based on location and availability • Maintain accurate customer records by updating the CRM, tracking lead progress, and ensuring all information is current throughout the sales pipeline • Nurture leads through timely follow-up communications via email, SMS, and relevant documentation to maximize engagement and conversion opportunities • Provide administrative support by preparing contracts, managing customer correspondence, and assisting with day-to-day sales administration to support business growth Working Shift: • Must be available to work split shifts from 8:00am - 10:00am and 3:00pm - 5:00pm Australian Eastern Standard Time

Originally posted on Himalayas