Service Delivery Manager

Role Overview

This role is responsible for service delivery management and oversight, process improvement, tooling evolution, and operational standardization. The position acts as a critical link between bridge operations, PMO, and tooling teams, ensuring projects are onboarded efficiently and execution continuously improves.

What You Will Do

Key responsibilities include process improvement and standardization, tooling ownership and evolution, bridge lifecycle support, project onboarding and PMO partnership, change management and operational stability, data, reporting, and efficiency gains, and scale and expansion across the organization.

Why It Might Be a Fit

The ideal candidate will have deep hands-on experience running bridge operations, a strong understanding of real-world execution challenges, and the ability to translate operational needs into structured processes and tools.

Requirements

• Deep hands-on experience running bridge operations
• Strong understanding of real-world execution challenges
• Ability to translate operational needs into structured processes and tools
• Comfortable working across technical, operational, and project management domains
• Strong communication and influence skills across teams

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Originally posted on Himalayas