Technical Customer Support

Customer Support Specialist

Location - São Paulo - SP

Why You Should Join Fluke Reliability?

At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support [link removed] you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.

What You’ll Do?

• Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment
• Assist customers, partners, and internal teams via phone, email, chat, and web meetings
• Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills
• Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases
• Collaborate closely with teammates to deliver a consistent, high-quality customer experience
• View support challenges from the customer’s perspective and advocate for clear, effective solutions
• Contribute to the Fluke Reliability knowledge base by creating or improving product documentation
• Participate in software testing activities to help ensure new releases are ready for customers

What You Bring?

Must-Have Qualifications

• Ability to communicate technical information clearly, both verbally and in writing
• Strong problem-solving skills and attention to detail
• Comfort working in a fast-paced environment with changing priorities
• Ability to work independently while also collaborating effectively with a team
• Proficiency in English (spoken and written)

Nice-to-Have Qualifications

• Bachelor’s degree (or equivalent practical experience)
• Customer service or technical support experience
• Basic database knowledge or experience working with software applications
• Mechanical aptitude or interest in industrial or technical environments
• Spanish language skills

What You’ll Get?

• A supportive, team-oriented environment that values learning and growth
• Clear pathways for internal career advancement across multiple departments
• Hands-on experience with industry-leading reliability software
• Opportunities to build technical, customer-facing, and cross-functional skills
• Training, knowledge-sharing, and mentorship from experienced team members
• A workplace that values diversity, inclusion, and different perspectives

Originally posted on Himalayas