Customer Service Representative for a Media Provider in the US (Home Based Part

• Handle inbound/outbound phone calls with real estate clients (primary focus) and other segments (architecture, construction, special projects). • Update and manage CRM records via Airtable . • Support client requests for post-project adjustments, coordinating with the internal/post-production team as needed. • Communicate with the overseas post-production team (Brazil-based) via WhatsApp . • Manage client communication tickets across multiple platforms . • Identify and support upsell opportunities as familiarity with the business grows. • Use AI tools (e.g., ChatGPT) to assist with communication, prompt-writing, and problem-solving.

Originally posted on Himalayas