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RemoteListed Jul 18, 2026

Support Specialist- Brazil

Alia Services

The role

Job description

Support Specialist

Location: Brazil

Work Model: 100% Remote

Employment Type: Permanent, Full-Time

Salary: $700 Monthly

ABOUT THE ROLE

Trax Retail is looking for a Support Specialist to assist customers using the Trax platform by providing technical support, managing inquiries, and ensuring a positive user experience. This role focuses on raising and tracking support tickets, troubleshooting issues, and collaborating with internal teams to resolve client needs efficiently.

The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced remote environment while maintaining strong communication with users and stakeholders.

KEY RESPONSIBILITIES

  • Provide support to customers using the Trax platform by responding to inquiries and resolving issues.
  • Create, manage, and follow up on support tickets to ensure timely resolution.
  • Troubleshoot platform-related questions and escalate complex issues when needed.
  • Maintain clear and professional communication with customers throughout the support process.
  • Document recurring issues and contribute to improving support workflows and internal knowledge bases.
  • Collaborate with cross-functional teams to ensure high-quality service delivery.

QUALIFICATIONS

Required

  • Based in Brazil.
  • Previous experience in customer support, technical support, or similar roles.
  • Strong English communication skills (written and verbal).
  • Excellent problem-solving abilities and attention to detail.
  • Ability to manage multiple requests and prioritize tasks effectively in a remote environment.

Nice to Have

  • Experience supporting SaaS or technology platforms.
  • Familiarity with ticketing systems or customer support tools.

Training will be provided.

BENEFITS & PERKS

  • Permanent full-time position.
  • 100% remote work.
  • Paid time off aligned with company policy plus Brazilian national holidays.
  • Remote Insurance coverage.
  • Equipment provided.
  • Professional development and training opportunities.

Originally posted on Himalayas

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