Senior Technical Account Manager

Role Overview

The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a strategic advisor and trusted partner for our Enterprise customers, helping them maximise the value of their AI-driven customer experience (CX) platforms.

What You Will Do

Deliver technical success to Genesys customers, build strong relationships with customers and partners, and become a key partner to the Customer Success practice.

Why It Might Be a Fit

The ideal candidate will be passionate about innovation, consultative in nature, and have an easy-going relationship-building self-assured personality.

Requirements

• Relevant Cloud qualifications such as Azure Foundations or AWS Practitioner
• Minimum of 5 years of relevant work experience in one or more areas: Technical Account Management, Customer Success, Solutions Role within Enterprise SaaS
• Strong understanding of AI concepts, governance, compliance and risk frameworks
• Knowledge of API's, Integrations and cloud architectures
• Interpret data and drive insights
• Create new documentation and improve process
• Handle and be trusted with confidential and/or sensitive information
• Be flexible and handle multiple projects in an organized, timely manner
• Be a proactive, innovative thinker
• Challenge status quo and foster a continuous improvement attitude

Benefits

• Paid volunteer time
• August Free Fridays
• Well-being resources
• Regionally tailored programs for employees and their families

Originally posted on Himalayas