Security System Analyst (Lenel/Milestone)

Role Overview

We're hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is a technical, ownership-driven position where you'll take end-to-end responsibility for incidents.

What You Will Do

Own incidents end-to-end, triage and diagnose faults across physical security systems, infrastructure, and hardware, perform remote troubleshooting, resolve issues in-house, and maintain accurate ticketing and system data quality.

Why It Might Be a Fit

Proven experience supporting enterprise-scale physical security systems, excellent technical capability in Lenel OnGuard and Milestone, and ability to diagnose issues quickly and take full ownership through to resolution.

Requirements

• Proven experience supporting enterprise-scale physical security systems
• Excellent technical capability in Lenel OnGuard (essential) and Milestone or similar VMS platforms
• Experience in incident management, ticket triage, and technical troubleshooting
• Ability to diagnose issues quickly and take full ownership through to resolution
• Detail-oriented with robust organisational and documentation skills

Benefits

• £45,000 per annum
• 40 hours per week
• Learning and Development opportunities
• Mentorship
• STRIVE! employee benefits app
• Dental Plans
• HSF Health Plan
• Cycle to Work
• Specsavers
• WeCare
• Toothfairy
• Pension Plan
• Payroll ISA
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit

Originally posted on Himalayas