Lead Account Manager

Lead Account Manager

Railsware is looking for a Lead Account Manager to join one of our products, [link removed], a no-code data integration platform and AI analytics.
In this role, you'll lead and grow our Account Management function while staying hands-on with customers and key deals. You'll coach the team, improve sales processes, collaborate across departments, and help drive the next stage of [link removed]'s growth. If you have experience leading B2B SaaS sales teams, enjoy building scalable processes, and want to make a real impact in a fast-moving product company, we'd love to hear from you.

What You'll Do

Lead & Develop the Team

• Lead, mentor, and support a growing team of Account Managers through regular 1:1s, pipeline reviews, and coaching
• Set, track, and improve team KPIs and performance
• Coach the team on deal strategy, customer communication, and account management best practices

Optimize Sales Operations

• Own pipeline health, forecast accuracy, and CRM quality using Pipedrive and dashboards
• Improve sales processes, identify bottlenecks, and implement scalable solutions
• Ensure consistent follow-up and high operational standards across the team

Drive Cross-Functional Collaboration

• Partner closely with Marketing, Solutions, Support, and Product teams to ensure a seamless customer journey
• Share insights on lead quality, customer feedback, and process improvements
• Act as the main bridge between cross-teams

Stay Close to Customers

• Lead product demos, qualify opportunities, and manage strategic customer accounts
• Support the team on complex deals and help drive cross-sell and upsell opportunities
• Stay hands-on with customers to understand market needs and continuously improve the sales approach

What we’re looking for

• Senior-level experience in B2B SaaS sales or account management
• 1–2+ years of experience leading, mentoring, or coaching a Sales or Account Management team
• Proven success managing SMB and enterprise customers, ideally in the MarTech, SaaS, or agency space
• Strong experience building and improving sales processes, managing pipelines, and working with CRM systems
• Data-driven mindset with experience using BI and analytics tools (Power BI, Looker Studio, Google Sheets, or similar) to make informed decisions
• Comfortable using AI tools to improve productivity and customer interactions
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Experience collaborating across Sales, Marketing, Product, Support, and Solutions teams
• Fluent English 

Would be a plus

• Experience with data integration, ETL, or analytics platforms such as [link removed] or similar products