Dutch-Speaking Financial Customer Service Agent

Role Overview

Mercier Consultancy Group is seeking a motivated and detail-oriented Dutch-Speaking Financial Customer Service Agent to join a prestigious financial services operation based remotely within Bulgaria. This role combines a stimulating financial environment with the flexibility of remote work.

What You Will Do

Deliver professional, high-quality customer support to Dutch-speaking clients across a range of financial products and services, handle inbound customer enquiries, guide clients through account management processes, and identify and escalate complex financial complaints.

Why It Might Be a Fit

This role is ideal for Dutch-speaking professionals with a passion for finance and customer excellence, offering a competitive monthly salary, fully paid and comprehensive training programme, private health insurance, and a fully paid relocation package.

Requirements

• Native or fluent Dutch language proficiency
• Previous experience in customer service, financial services, banking, insurance, or a related field
• A solid understanding of financial products, transactions, and regulatory compliance principles
• Excellent communication and interpersonal skills
• Strong digital literacy

Benefits

• Competitive Monthly Salary
• Fully Paid and Comprehensive Training Programme
• Private Health Insurance
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Ongoing professional development opportunities

Originally posted on Himalayas