Head of Customer Service

Role Overview

Join Dormer Pramet and lead the Customer Service function to drive service excellence across markets and channels. Reporting to the VP Global Sales, you will be responsible for the overall performance, development, and continuous improvement of the Customer Service organization.

What You Will Do

Lead high-performing Customer Service teams, define and implement service strategies, drive customer satisfaction, and monitor key performance metrics.

Why It Might Be a Fit

Proven leadership experience in Customer Service, strong people leadership and stakeholder management skills, and experience driving performance and process improvement.

Requirements

• Proven leadership experience in Customer Service, Customer Care, Customer Operations, or a related function
• Strong people leadership and stakeholder management skills
• Experience driving performance, process improvement, and organizational change
• Strong customer-focused mindset with solid business acumen
• Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar)
• Strong knowledge of SAP and customer order management processes
• Experience leading system optimization, process standardization, and digital transformation initiatives
• Strong analytical and problem-solving skills
• Fluent English

Originally posted on Himalayas