WATCH/JEWELRY SPECIALIST-ONBOARD SHOPS

Watch Specialist Reports to: Shop Manager   Job Description: ·       Promotes a variety of watches and timepieces to guests. ·       Provides advice to guests relating to the onboard watch product range. ·       Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills. ·       Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales. ·       Informs guests of special offers, new products and promotions. ·       Assist guests to find the goods and products they are looking for.  ·       Handles guests’ complaints and queries. ·       Processes payments. ·       Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines. ·       Conduct cycle counts, SKU checks and inventory preparation. ·       Monitors stock levels and properly replenishes in a timely manner. ·       Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”. ·       Assists with stock control and inventory management,  including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection. ·       Reports discrepancies and problems to the supervisor.  ·       Keeps the store tidy and clean, this includes hovering and mopping. ·       Keeps up to date with special promotions and putting up displays. ·       Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization. ·       Prepares to multitask and take on additional duties as needed (including vessel safety duties).    Profile: ·       Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required. ·       High School graduation certificate. ·       At least 2 years’ experience in the Watch Specialist position in a fast pace retail environment. ·       Previous shipboard retail experience highly preferred. ·       Strong customer service, communication and negotiation skills. ·       Knowledge of products and inventory techniques. ·       Ability to stand for extended periods of time and move boxes weighing up to 50lbs.    Length of contract: 6 Months on/ 2 Months off