Customer Support Specialist (Spanish)

This is a remote position. Customer Support Specialist — Spanish Division (Launch Team)SummaryWe’re a company focused on selling books related to natural health and wellness. We’re launching our Spanish division, and Spanish-speaking customers must be fully supported inside our existing systems (orders, email, returns) as we [link removed] will be the Spanish-speaking frontline for post-purchase support: clear communication, fast resolution, and great customer [link removed] You’ll Do Respond to customer questions primarily in Spanish (email/support platform). Help with order status, shipping timelines, address changes, and delivery issues. Handle returns and refunds following internal policies. Provide basic product guidance about what the book is and how to use it. You will not provide medical advice. Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner. Create and maintain Spanish macros (templates) and contribute to a lightweight FAQ. Capture recurring customer questions and language, and feed it back to the Spanish team (so we improve landing pages and clarity). Must-Have Requirements Native or near-native Spanish writing and speaking. Strong written English (enough to understand internal notes/policies and coordinate with a global team). 1+ years in customer support for e-commerce/DTC (email support preferred). Calm, empathetic communication style. Detail-oriented and comfortable following processes. Nice-to-Have Experience with Shopify, Gorgias, Zendesk, or similar tools. Experience handling chargebacks and higher-friction cases. Familiarity with home remedies / herbal remedies context (from a customer communication perspective). How to ApplyPlease submit: A short overview of your relevant support experience. Your country/time zone and availability. 2 short writing samples in Spanish: (a) empathetic response, (b) policy response. Rate expectations (monthly or hourly). Originally posted on Himalayas