Call Center Manager for a Healthcare Services in US (Home Based Full Time)

Category: Health Care Industry

Location: McAllen Texas United States

• Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
  
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
  
• Weekly client-facing performance reports and live Zoom calls with US clients
  
• Agent discipline: attendance, adherence, PIPs, and firing when needed
  
• Working directly with our trainer/QA lead to close gaps you see in the data
  

Details

Originally posted on Himalayas