Virtual Medical Receptionist (OptiMantra Proficiency)

Work Schedule: 30 hours per week

About the Role

Our client, a growing psychiatry practice, is looking for an experienced Virtual Medical Receptionist to join their team. This role is ideal for someone with a strong background in mental health or psychiatry who can provide exceptional virtual front-office support while delivering a positive patient experience.

The ideal candidate is highly organized, communicates professionally in English, and has experience managing appointments, verifying insurance, maintaining accurate patient records, and ensuring HIPAA compliance.

Key Responsibilities

• Answer incoming patient calls and provide professional, compassionate front-office support.
• Schedule, reschedule, and confirm patient appointments.
• Manage provider waitlists and fill appointment cancellations.
• Send appointment reminders one day before scheduled visits.
• Follow up with patients who miss appointments and assist with rescheduling.
• Verify patients' insurance eligibility before appointments.
• Coordinate with the billing specialist regarding insurance and patient information.
• Collect and review new patient paperwork and intake forms before appointments.
• Maintain accurate patient records within the practice's EHR.
• Ensure all patient information is handled in compliance with HIPAA regulations.
• Deliver outstanding customer service and support throughout the patient journey.

Required Qualifications

• Previous experience as a Virtual Medical Receptionist or Virtual Medical Assistant in a mental health or psychiatry practice.
• Hands-on experience using OptiMantra.
• Experience with insurance eligibility verification.
• Excellent verbal and written English communication skills with a clear, neutral accent.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Strong understanding of HIPAA and patient confidentiality.

Non-Negotiables

• Experience working in a Mental Health and/or Psychiatry practice.
• Hands-on experience using OptiMantra.

Originally posted on Himalayas