Client Success Manager - Bilingual

This is a remote position. Join the team reinventing automotive finance across Canada. At [link removed],we’re not just building software we’re transforming how humans buy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners likeEquifaxandCanadian Black Book. We’re growing fast and looking for a bilingualClientSuccess Manager who’s hungry to grow with us. This isn’t just a job. It’s a launchpad. You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot. What You’ll Own Be the Go-To for Your Dealers: Retain and grow your book of business through strategic, proactive communication. Drive Expansion Conversations: Introduce new product features and expansion opportunities that drive real revenue for our partners. Train Like a Pro: Onboard and train dealerships so they can hit the ground running — and never slow down. Optimize Dealer Performance: Analyze results, identify trends, and build strategies that drive ROI. Solve Problems Before They Exist: Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups. Collaborate Across the Org: You’ll be a key player between product, support, sales, and leadership — and the voice of the customer. Champion the Client: Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution. Requirements Bilingual Skills– You speak both English and French fluently, making it easy to connect with a wide range of clients.1–3+ Years of Experience– You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is [link removed] Industry Know-How– Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this [link removed] Savvy– You’ve worked at a SaaS company or you're super comfortable navigating cloud-based [link removed] Portfolio Management– You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion). Originally posted on Himalayas