Customer Care Specialist DACH

Role Overview

As a customer care specialist, you will be the first point of contact for our German-speaking customers, supporting them with questions about our products and ensuring an exceptional customer experience.

What You Will Do

Your tasks will include responding to customer inquiries via chat, email, and social media, and helping to optimize internal processes.

Why It Might Be a Fit

This role is suitable for someone who enjoys interacting with people, remains calm in turbulent situations, and wants to gain valuable practical experience in customer care.

Requirements

• Fluent German skills
• Basic knowledge of English
• Excellent communication skills
• Empathy and a positive aura
• Understanding and patience in stressful situations
• Hands-on mentality
• Structured working style
• Eye for details
• Interest in the Home & Living area
• Affinity for social media

Benefits

• Remote work
• Exciting projects
• Highly motivated and international team members
• Feedback in all directions
• Digital communication

Originally posted on Himalayas