Customer Service Specialist for a Self-Storage Company in Canada (Home Based Ful

• Serve as the first point of contact for customer inquiries via phone and email, providing prompt and professional support. • Handle new rental inquiries, including unit sizes, pricing, availability, and converting inquiries into reservations and move-ins. • Assist existing customers with leasing questions, move-ins, move-outs, billing, and account-related concerns. • Update and maintain customer accounts and records in the storage management system. • Follow up on past-due accounts and coordinate collections communications. • Coordinate and follow up on customer requests to ensure timely resolution, including working with site maintenance personnel when needed. • Provide general administrative support during downtime between calls.

Originally posted on Himalayas