Care Manager

Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local [link removed] is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better [link removed] is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

What You Will do:

• Provide exceptional care, disease management and health education to patients
• Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
• Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
• Help clients understand their motivations and create behavior change plans
• Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
• Coordinate with other clinical team members to provide an exceptional patient experience
• Develop and maintain professional, support-oriented working relationships with patients and team members
• Create and distribute health education materials to individual members as necessary
• Work with a cross-functional product team to develop and constantly improve our in-app patient experience

Qualifications:

• 2+ year of experience as Licensed Practical Nurse or any Nursing license
• 2+ years of experience in patient-facing or customer-facing roles
• Compact state license required, additional licensing may be needed
• Bilingual (spanish speaking) a plus
• Excellent customer relation skills, as well as written and verbal communication skills
• Knowledge of medical terminology and proficiency of general medical office procedures
• Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
• Strong analytical and proactive problem solving skills
• Self-motivated, results-oriented and strategic thinker
• Personal passion for health and wellness topics
• Must be authorized to work in the United States
• Experience working in telehealth or healthcare startup environment preferred
• Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Originally posted on Himalayas