French Speaking Fitbit Customer Support Specialist

Role Overview

Mercier Consultancy Group is seeking a French Speaking Fitbit Customer Support Specialist to serve as the primary point of contact for French-speaking Fitbit users, helping them get the most out of their health and wellness journey through expert guidance, empathetic support, and in-depth product knowledge.

What You Will Do

Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat, addressing inquiries related to fitness tracking, health monitoring features, and device functionality.

Why It Might Be a Fit

Native or fluent French language proficiency, a genuine passion for fitness, wellness, and delivering exceptional customer experiences, and strong communication and interpersonal skills are required for this role.

Requirements

• Native or fluent French language proficiency
• Valid EU passport
• A genuine passion for fitness, wellness, wearable technology, or health-oriented consumer products
• Previous experience in customer support, technical helpdesk, or a client-facing service environment
• Strong communication and interpersonal skills
• Basic technical aptitude and comfort navigating mobile apps, digital platforms, and consumer electronics

Benefits

• Competitive Monthly Salary
• Fully Paid Training programme
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package
• Monthly Performance Bonus
• €1,500 Signing Bonus
• A collaborative, multicultural work environment
• Career development pathways
• Ongoing wellness-industry exposure

Originally posted on Himalayas