Home Care QA Specialist - Service Monitoring

Role Overview

The Service Monitoring Quality Assurance Specialist (QAS) is responsible for coordinating, monitoring, and ensuring the quality of in-home services in accordance with client agreements, company policies, and Department on Aging requirements.

What You Will Do

Monitor in-home services, conduct service monitoring calls, complete Quality Control calls, perform real-time documentation, and track Home Care Aides.

Why It Might Be a Fit

This position requires excellent communication, strong organizational skills, responsiveness, and comfort working in fast-paced, metrics-driven environments.

Requirements

• Minimum of 3 years of experience in senior services or a related social service field
• Strong understanding of client service delivery and quality assurance principles
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Ability to prioritize tasks and manage high call volumes effectively
• Client-focused with a strong customer service orientation
• Comfortable working with metrics, quotas, and compliance standards
• Proficient in Microsoft Word, Excel, Outlook, and internet-based systems
• Highly organized, detail-oriented, and capable of effective time management

Originally posted on Himalayas