IT Helpdesk Engineer

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology [link removed] issues related to corporate devices, applications, phones and IT related [link removed] Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application [link removed] email messaging configurations and troubleshooting issues for Outlook or other email [link removed] desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if [link removed] IT administrative task for new joiners and leavers; setting up the accounts access and [link removed] documentation updates of all support cases using the ticketing system and also in the knowledge [link removed] IT Inventory and asset tagging of IT assets, parts, licenses and [link removed] on different IT Technologies where continuous learning in the work field is [link removed] a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management [link removed] that all cases assigned is resolved within SLA following the case [link removed] duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/[link removed] interpersonal and communication [link removed] with basic Mac OS, Microsoft 365, Google suite, on premise/cloud directory, SharePoint and Intune.A minimum of 2 years of experience working in IT related positions.A result-oriented and good team player.

Originally posted on Himalayas