IT Manager

Responsibilities:

• Manage and maintain the company's IT infrastructure for both shore and sea-based operations.
• Handle hardware issues reported by users and coordinate with vendors for solutions.
• Oversee incident management and ensure timely resolution with vendors.
• Manage software installations, updates, and troubleshoot connectivity issues.
• Support users with access requests for guests and vendors.
• Perform routine checks on hardware and software, resolving issues in coordination with vendors.
• Handle procurement, repair, disposal, and sale of IT assets.
• Administer IT policies, documentation, and user guides.
• Stay updated on new solutions and recommend upgrades or improvements.
• Work with the Systems Manager to support user needs.
• Implement and manage network and endpoint security with vendors.
• Develop and enforce cybersecurity policies across company systems.
• Set up monitoring policies and ensure timely responses to alerts.
• Collaborate with users to balance security with operational needs.
• Regularly test for vulnerabilities and address potential risks.
• Monitor and respond to security breaches and incidents.
• Create and manage a cybersecurity incident response framework.
• Provide regular reports on security issues and breaches.
• Conduct routine cybersecurity awareness and training for users.
• Oversee the recovery process after security incidents, following set guidelines.
• Work with the Data team to implement and enforce data policies across systems.
• Support Data Governance, Data Loss Prevention, and regular backups in coordination with vendors.
• Supervise IT team members, including work schedules and training.
• Assist with performance appraisals and provide daily operational guidance.
• Collaborate with other departments to support their IT needs.

Requirements:

• Proven experience in managing the M365 Business Suite, including services such as Azure Active Directory, Microsoft Exchange Servers, Security Policies, Defender, Intune, and SharePoint.
• Skilled in deploying and managing desktops, laptops, and other work devices for both office and offshore environments.
• Experience working with vendors to provide user support according to agreed SLAs.
• Familiar with procurement, maintenance, on-site/off-site support, and handling the sale of used equipment.
• Strong knowledge of networking, network hardware, and cloud infrastructure.
• Proficient in managing both Windows and Mac devices.
• Experience managing devices within an MDM setup connected to a domain.
• Experienced in setting up, managing, and collaborating with vendors on security solutions.

Originally posted on Himalayas