All jobs
Remote

L1-L2 Service Desk Engineer

GROWE

The role

Job description

Growe welcomes those who are excited to:

  • Provide L1–L2 technical support for end users in a corporate environment;

  • Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

  • Install, configure, and support Windows and MacOS operating systems;

  • Troubleshoot and resolve hardware, software, networking, and system-related issues;

  • Perform regular system maintenance, updates, patching, and preventive support activities;

  • Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

  • Support endpoint security processes, including antivirus, encryption, and patch management;

  • Assist with procurement, setup, and replacement of IT equipment;

  • Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

  • Escalate complex issues to senior support teams when necessary;

  • Collaborate with internal IT teams to ensure smooth and stable IT operations.

We need your professional experience:

  • 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

  • Experience combining both L1 and L2 support responsibilities;

  • Proven experience supporting end-user devices in enterprise environments;

  • Strong knowledge of Windows 10/11 administration;

  • Strong experience with MacOS support (Linux knowledge is considered a plus);

  • Understanding of endpoint security principles, including patch management, antivirus, and encryption;

  • Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

  • Experience working with ticketing or task management systems;

  • Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

We appreciate if you have those personal features:

  • Strong customer-service and communication skills;

  • Good troubleshooting and problem-solving abilities;

  • Ability to prioritize tasks, multitask, and work within SLA requirements;

  • Responsible, organized, and detail-oriented approach to work;

  • Ability to stay calm and professional while supporting a high volume of users;

  • Team player with a proactive and flexible mindset;

  • Willingness to learn and adapt to new tools, systems, and processes.
We are seeking those who align with our core values:

  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Keep exploring

Related remote jobs