Remote Client Concierge (Volunteer)

This is a remote position.

The Remote Client Concierge, or RCC, will act as a liaison between our mothers and internal subject matter experts, retrieving information, answering questions, and resolving any problems that our mothers might face with accuracy and efficiency.

RCCs will be genuinely excited to help our mothers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our RCCs will gather that constantly - and seek it out. Problem-solving comes naturally to a customer care specialist. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

The goal of a RCC is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This position is currently only open to US residents.​

Responsibilities

• Manage incoming phone calls, online messages and inquires

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet company team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements and skills

• Retail or Customer Service Representative experience

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

• Completed background check and training

Originally posted on Himalayas