Technical Account Manager

About the Role

Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. As a Technical Account Manager, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform.

This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering — ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins.

What You'll Do

• Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results.

• Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions.

• Onboard and coach customers on platform best practices to help them maximize marketing ROI.

• Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement.

• Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value.

What We're Looking For

Required:

• Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers.

• Hands-on experience with marketing automation tools, data workflows, and integrations.

• Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.

• Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams.

• Experience monitoring success metrics and translating insights into strategic recommendations.

• Impeccable written and verbal communication skills — clear, concise, and persuasive.

• High technical aptitude paired with strong interpersonal and emotional intelligence.

• Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves.

• US work authorization required — visa sponsorship is not available.

Nice to Have:

• Industry experience in marketing services, SEO, or AI search optimization (AEO).

• Strong CS fundamentals or equivalent problem-solving background.

Compensation & Benefits

• Salary: $90,000 – $122,000 per year, depending on experience.

• Early-stage equity opportunity at a well-funded, high-growth startup.

Location

• On-site in New York City (SoHo), NY — this role requires full-time, in-office presence. No remote option is available.

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