Technical Customer Success Manager (Healthcare SaaS)

Role Overview

Customer-focused technology professional solving complex problems, building trusted relationships with users, and serving as a critical link between customers and internal technical teams.

What You Will Do

Serve as a trusted advisor and primary support resource for customers, investigate and troubleshoot complex application issues, and ensure customers receive exceptional support throughout their experience with the platform.

Why It Might Be a Fit

Ideal candidate will possess strong communication skills, a structured approach to problem-solving, and the ability to translate technical concepts into practical solutions for non-technical users.

Requirements

• 4+ years of experience in Customer Success, Technical Support, Application Support, Product Support, Technical Account Management, or related customer-facing technology roles
• Experience supporting SaaS applications and web-based software platforms
• Experience working directly with customer IT teams and end users
• Familiarity with identity management, Single Sign-On (SSO), Active Directory, Entra ID, Auth0, SAML, or OIDC
• Experience using ticketing systems, monitoring tools, and operational dashboards
• Ability to investigate and troubleshoot complex application issues in production environments
• Healthcare technology, healthcare SaaS, clinical software, EMR/EHR, or healthcare operations experience

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)

Originally posted on Himalayas