German-Speaking Customer Experts for Imperial Brands

Role Overview

Deliver exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services.

What You Will Do

Provide professional support via phone, email, and chat, assist with questions and complaints, and maintain accurate records of customer interactions.

Why It Might Be a Fit

Fluency in German is mandatory, experience in customer service is preferred, and a customer-focused attitude is required.

Requirements

• Fluency in German (spoken and written)
• Proficiency in English
• Experience in customer service, preferably within FMCG or related industries
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Familiarity with CRM tools and digital customer service platforms

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year

Originally posted on Himalayas