Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home

Category: Trade and Labor

Location: Hazlet New Jersey United States

• Follow up on annual maintenance agreements within HCP through email, text, and phone calls.
  
• Schedule maintenance appointments and remind customers of upcoming services.
  
• Retain customers by explaining the benefits of maintaining their annual maintenance agreement.
  
• Respond to positive Google reviews.
  
• Run the weekly technician sales report every Monday.
  
• Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late.
  
• Monitor the HCP inbox and respond to customer inquiries as needed.
  
• Assist with answering incoming calls.
  
• Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.
  

Details

Originally posted on Himalayas