Virtual Medical Administrative Assistant for a Psychiatric Clinic in US (Home Ba

Category: Health Care Industry

Location: Winchester New Hampshire United States


Patient Communication

• Professionally answer incoming telephone calls using AVIA's approved greeting.
  
• Return patient voicemail messages promptly.
  
• Respond to patient emails and administrative inquiries.
  
• Assist patients with general questions regarding services, appointments, and office procedures.
  
• Provide exceptional customer service while maintaining patient confidentiality.
  
• Escalate urgent patient concerns to the provider immediately.
  

Appointment & Calendar Management

• Schedule new psychiatric evaluations.
  
• Schedule follow-up appointments.
  
• Manage appointment cancelations and rescheduling.
  
• Confirm upcoming appointments.
  
• Send appointment reminders.
  
• Maintain provider calendar and scheduling accuracy.
  

Patient Intake & Registration

• Assist patients with completing online registration and intake paperwork.
  
• Ensure all required documents are completed before appointments.
  
• Help patients navigate the patient portal and website.
  
• Assist patients experiencing technical difficulties.
  
• Maintain accurate patient demographic information.
  

Referral Coordination

• Receive referrals from providers, hospitals, therapists, and community partners.
  
• Contact referred patients to schedule appointments.
  
• Obtain referral documentation and medical records.
  
• Coordinate communication with referring offices.
  
• Maintain referral tracking logs.
  

Insurance & Billing Support

• Verify patient insurance eligibility.
  
• Follow up on denied insurance claims.
  
• Contact insurance companies to determine reasons for claim denials.
  
• Obtain information necessary for billing corrections and claim resubmissions.
  
• Track outstanding billing issues.
  
• Assist with prior authorization requests when appropriate.
  

Administrative Support

• Monitor office email inbox.
  
• Maintain electronic patient records.
  
• Organize electronic documents.
  
• Assist with credentialing paperwork and provider enrollment.
  
• Maintain office spreadsheets and tracking logs.
  
• Assist with preparing reports and administrative projects.
  
• Maintain confidentiality of all patient information.
  

Marketing & Business Development Support

• Assist with physician outreach and referral relationship management.
  
• Maintain referral databases.-Coordinate brochure mailings and networking materials.
  
• Assist with website updates (if trained).
  
• Assist with social media scheduling and marketing projects.
  
• Help support community outreach initiatives.
  

Crisis Response Responsibilities
The Virtual Medical Administrative Assistant is not expected to provide clinical [link removed] a patient expresses suicidal thoughts, homicidal thoughts, severe emotional distress, or another psychiatric emergency, the assistant will:

• Remain calm and professional.
  
• Keep the caller engaged while following AVIA's Crisis Escalation Protocol.
  
• Encourage immediate contact with 988 or the nearest Emergency Department when appropriate.
  
• Notify the provider
  

Details

Originally posted on Himalayas